Answers to your biggest questions
Can't find what you need? Call us anytime at 1-888-504-0954.
Speak With an ExpertPlans & Pricing
Are there long-term contracts?+
No. Every VRIZON plan is month-to-month. You're free to upgrade, downgrade, or cancel at any time without penalty.
Are there hidden fees?+
Never. We show all taxes and fees up front. The price you're quoted is the price you'll see on every bill.
Can I bundle internet and voice?+
Yes — bundling residential or business voice with internet unlocks significant savings. Call us for a custom quote.
Installation & Setup
How long does installation take?+
Most residential installs finish in 60–90 minutes. Business fiber drops are typically scheduled within 5–10 business days.
Is installation free?+
Yes — standard professional installation is free for most plans. Specialty rewiring may incur a small fee, quoted in advance.
Do I need my own router?+
No. Our top plans include a Wi-Fi 6E mesh system. Bring-your-own-router is also supported.
Service & Support
What if my internet goes down?+
Call 1-888-504-0954 anytime. Our 24/7 care team can usually resolve issues remotely; if not, we'll dispatch a technician fast.
Do you offer business SLAs?+
Yes — dedicated fiber business plans include uptime SLAs up to 99.99% with priority repair windows.
Is my data secure?+
Absolutely. Every connection includes built-in threat protection, encryption, and optional managed firewall services for business.
Billing & Account
How do I pay my bill?+
Pay online, via auto-pay, or by phone. We accept all major cards, ACH, and recurring bank drafts.
Can I pause my service?+
Yes — seasonal pauses are available for residential customers, typically up to 6 months per year.
How do I cancel?+
Just call us at 1-888-504-0954. No fees, no scripts, no friction.
Ready to upgrade your connection?
Talk to a VRIZON specialist now and unlock plans built for your home or business — with same-day activation in eligible areas.