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FAQ

Answers to your biggest questions

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Plans & Pricing

Are there long-term contracts?+

No. Every VRIZON plan is month-to-month. You're free to upgrade, downgrade, or cancel at any time without penalty.

Are there hidden fees?+

Never. We show all taxes and fees up front. The price you're quoted is the price you'll see on every bill.

Can I bundle internet and voice?+

Yes — bundling residential or business voice with internet unlocks significant savings. Call us for a custom quote.

Installation & Setup

How long does installation take?+

Most residential installs finish in 60–90 minutes. Business fiber drops are typically scheduled within 5–10 business days.

Is installation free?+

Yes — standard professional installation is free for most plans. Specialty rewiring may incur a small fee, quoted in advance.

Do I need my own router?+

No. Our top plans include a Wi-Fi 6E mesh system. Bring-your-own-router is also supported.

Service & Support

What if my internet goes down?+

Call 1-888-504-0954 anytime. Our 24/7 care team can usually resolve issues remotely; if not, we'll dispatch a technician fast.

Do you offer business SLAs?+

Yes — dedicated fiber business plans include uptime SLAs up to 99.99% with priority repair windows.

Is my data secure?+

Absolutely. Every connection includes built-in threat protection, encryption, and optional managed firewall services for business.

Billing & Account

How do I pay my bill?+

Pay online, via auto-pay, or by phone. We accept all major cards, ACH, and recurring bank drafts.

Can I pause my service?+

Yes — seasonal pauses are available for residential customers, typically up to 6 months per year.

How do I cancel?+

Just call us at 1-888-504-0954. No fees, no scripts, no friction.

Limited Time Offer

Ready to upgrade your connection?

Talk to a VRIZON specialist now and unlock plans built for your home or business — with same-day activation in eligible areas.

Call Now: 1-888-504-0954